Customer Help Centre

• How do star ratings work?
• How do delivery codes work?
• How does group ordering work on the app and website?
• Out of stock item substitution
• Small Order Fee
• Ranking and Recommender Systems on Just Eat

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• My pre-order has been delivered too early. What can I do?
• How can I change my order?
• How do I know if my order has been confirmed?
• My food isn’t really up to scratch. What should I do?
• Where's my order?
• I’m not happy with the service from my restaurant. How can I address this?

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• There was something wrong with my order, what should I do?
• My order was cancelled and I'm waiting for a refund. How long will this take?
• My food never arrived, what should I do?
• My order was late, what should I do?
• I was charged incorrectly for delivery. What should I do?
• My order has been delivered too early. What can I do?

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